Change Management Specialist: Business Process & Change Control

Grand Cosmopolitan Hotel From 6-10/07/2025

Course Introduction

·      This comprehensive five-day course is designed to equip participants with the practical skills and strategic mindset required to lead and manage change within complex business environments. The training covers essential principles of change management, process control, stakeholder engagement, and implementation of sustainable transformation initiatives. It is specifically tailored to address the operational and cultural dynamics within energy sector organizations like KOC.

Target Audience

• Department Heads and Managers
• Process Improvement Specialists
• Project Managers and Team Leaders
• HR and Organizational Development Professionals
• Change Agents and Transformation Officers

Course Objectives

By the end of this course, participants will be able to:

• Understand and apply core principles of change management and business process control
• Identify, analyze, and mitigate resistance to change
• Design effective stakeholder engagement and communication strategies
• Align change initiatives with organizational goals and performance metrics
• Develop and implement action plans to manage change projects sustainably
• Monitor and control the impact of change initiatives

Training Methodology:

·      The course will follow a practical, interactive approach combining real-world business scenarios, group activities, role-plays, case studies, and video analysis. Participants will work collaboratively to apply frameworks, assess situations, and design tailored solutions for their organization. A strong emphasis will be placed on hands-on tools and templates to support immediate workplace application.

Course Outline

Day 1: Foundations of Change and Business Process Thinking

Understanding Organizational Change

• Definitions and types of change
• The need for structured change in the energy sector
• Key success and failure factors

Business Process Alignment with Strategy

• Linking process change to organizational strategy
• Identifying core vs. non-core processes
• Process mapping fundamentals

The Human Side of Change

• Emotional cycles of change
• Roles of leadership and communication
• Recognizing signs of resistance

Work Activities

• Case Study: British Petroleum’s culture change initiative
• Exercise: Map a core process in your department
• Class Discussion: What kind of change is hardest in KOC and why?
• YouTube Video Title: “How Great Leaders Inspire Action – Simon Sinek”

Day 2: Leading Change and Managing Resistance

Change Leadership and Sponsorship

• Traits of successful change leaders
• The role of executive sponsors
• Building change leadership capability

Diagnosing Resistance and Barriers

• Identifying sources of resistance
• Tools to assess organizational readiness
• Strategies to overcome resistance

Stakeholder Engagement and Communication

• Mapping stakeholders and their influence
• Designing a communication plan
• Gaining early buy-in

Work Activities

• Case Study: Shell’s stakeholder alignment strategy
• Exercise: Stakeholder mapping and influence matrix
• Class Discussion: How transparent should change communication be?
• YouTube Video Title: “Kotter’s 8-Step Change Model Explained”

Day 3: Process Control & Implementing the Action Plan

Controlling Business Process Change

• Control frameworks and checkpoints
• KPIs and metrics for change effectiveness
• Tools for process improvement

Change Governance and Risk Mitigation

• Governance models for change initiatives
• Managing risk during transformation
• Internal controls and audit practices

Implementing an Action Plan

• Components of a successful action plan
• Aligning the plan with roles and timelines
• Participants will draft a customized action plan to apply back at work

Work Activities

• Case Study: Process governance in Chevron’s digital transformation
• Exercise: Design a change risk mitigation matrix
• Class Discussion: What makes an action plan executable in your department?
• YouTube Video Title: “Change Management in Under 5 Minutes – Prosci Overview”

Day 4: Sustaining and Institutionalizing Change

Embedding Change into Culture

• From change initiative to new norm
• Reinforcement strategies and recognition
• Role modeling and behavioral change

Building Organizational Agility

• Creating a learning and adaptive organization
• Feedback loops and continuous improvement
• Agile tools in change management

Monitoring and Evaluation

• Post-implementation review techniques
• Measuring return on change
• Adapting based on outcomes

Work Activities

• Case Study: IBM’s agile transformation journey
• Exercise: Design a cultural reinforcement initiative
• Class Discussion: What makes change stick long-term?
• YouTube Video Title: “Why Transformation Fails – Harvard Business Review”

Day 5: Integration, Application & Capstone

Integrated Change Frameworks

• Comparing models (ADKAR, Kotter, Lewin, McKinsey 7-S)
• Selecting the right framework for your context
• Real-world application techniques

Presenting the Action Plans

• Participants present their action plans
• Peer and instructor feedback
• Preparing for real-world implementation

Course Wrap-Up and Commitment Planning

• Lessons learned
• Personal commitment statement
• Building a community of practice

Work Activities

• Case Study: ExxonMobil’s change integration across global teams
• Exercise: Refine and present personal action plans
• Class Discussion: One-year vision: How will this plan impact your team?
• YouTube Video Title: “What is Organizational Change Management?”