EMERGENCY RESPONSE & CRISIS MANAGEMENT IN SEVERL SITUATIONS

EMERGENCY RESPONSE & CRISIS MANAGEMENT IN  SEVERL SITUATIONS

 

INTRODUCTION

This training course will provide professionals with theknowledge, skills, and attitudes required to manage and lead teams and organisationsbefore, during, and after a crisis or emergency. All leaders are sooner orlater confronted with the need to lead and manage their team or organisationduring a crisis or emergency. The skills and competencies that are required tolead in these circumstances are much more demanding of the leader than normaleveryday leadership. Leaders have to make decisions quickly while acceptingsignificant risk in order to achieve a favourable outcome for theirorganisation, its members and clients, as well as the public it serves.

This training course willfeature:

  • Exercising leadership and personnel management under emergency and crisis situations
  • Assessing, prioritizing, and managing risks and threats before, during, and after a crisis or emergency
  • Making decisions quickly and efficiently, and knowing when and how to involve others and to delegate effectively
  • Communicating and collaborating with legal and government authorities, media, and other agencies and organisations
  • Conducting emergency and crisis management operations

Objectives

 

By the end of this trainingcourse, participants will be able to:

  • Understand individual and collective psychology and organisational dynamics in crises and emergencies
  • Analyse and make rational decisions in before, during and after crises and emergencies
  • Lead teams and organisations in crises and emergencies
  • Solve problems and manage crises and emergencies
  • Understand and apply ethical factors in crisis and emergency leadership

TrainingMethodology

This training coursewill utilise a variety of proven adult learning techniques to ensure maximumunderstanding, comprehension and retention of the information presented. Thisincludes speaker input, facilitated discussion, syndicate work and practical exercises,videos, self-tests, all with an emphasis on delegate involvement throughout.

WHOSHOULD ATTEND?

Executives,Entrepreneurs, and Managers who must build and lead dynamic and high performingteams and organisations in risky situations with a high probability of crisesor emergencies are encouraged to attend to this course.

This training course issuitable to a wide range of professionals but will greatly benefit:

  • Line and functional managers, team leaders and supervisors in organisations of all sizes
  • Emergency and crisis management professionals in the public and private sectors
  • Project and programme management professionals
  • Professionals in health care, public safety, and government agencies

 Course Outline

 

DAY 1

Psychology and Dynamics ofCrises and Emergencies

  • The nature of crises and emergencies
  • Individual psychology under crisis and emergency conditions
  • Collective psychology under crisis and emergency conditions
  • Evolution and dynamics of crises and emergencies
  • Crises and emergencies don’t just work 8 hour days
  • Tasks of leaders before, during, and after a crisis or emergency

DAY 2

Rational Decision-Making inCrises and Emergencies

  • Instinct, intuition, and reason
  • Rational decision-making processes
  • Individual and collective decision-making
  • Delegation through mission-based leadership
  • Nested hierarchical planning and operations

DAY 3

Leading Teams andOrganizations

  • Organizational and public responsibilities of leaders in crises and emergencies
  • Crisis/emergency management organization
  • Creating effective and efficient teams through rapid team building
  • Creating effective and efficient inter-agency cooperation and collaboration
  • Organizational and team dynamics: morale, cohesion, mood, and unity of purpose
  • Principles of operational command and leadership

DAY 4

Solving the Problem:Managing the Crisis or Emergency

  • Seeking cause and effect to solve the problem, not to attribute blame or responsibility
  • Creating and running a crisis/emergency command centre
  • Elements of risk management: prevention, response, containment, and recovery
  • Principles of business continuity and crisis operations
  • Information gathering and situational awareness
  • Operational rhythm, routines, and information management

DAY 5

Ethical Factors in Crisisand Emergency Leadership

  • Caring for subordinates and their families
  • The leaders self-care
  • Responsibilities to authorities, the public and/or victims
  • Managing and leveraging the media
  • After-action review and lessons learned processes
  • Preparing for the next crisis or emergency